Work-life Balance: "In the past, innovation was driven by the military or corporate markets. But now the consumer market, with its vast economies of scale and appetite for novelty, leads the way."
Google may yet, as detailed in the article, become the "outsourcer" of choice for universities and colleges. Tools under the control of the learner have much greater uptake than tools hosted by the institution. Google has done an admirable job of integrating services...and making them appealing not only for learners, but for IT personnel.