Difference and Friction: "Diversity aids problem-solving enormously, but it also generates significant friction. We have come to believe in the business world that friction is bad but, in fact, certain forms of friction are essential to innovation. Even in the absence of diversity in fundamental preferences, people with diverse perspectives and tools and the best of intentions are naturally going to clash over potential solutions to problems that they believe are important before they converge around an answer."
Posted by gsiemens at January 16, 2007 7:25 AM | TrackBack