Corporately, educating sales staff and customers is a continual challenge. Many advocate large complex initiatives, but a simpler solution is sometimes more effective (the same holds true within the education market). The best solution today is the one that offers the greatest flexibility tomorrow - because we don't know how the market itself will change and evolve. Connecting People with Content: "Organisations are still jumping to the conclusion that they absolutely need a ‘knowledge repository' to successfully harness employee know-how. While a database (let’s be honest with ourselves, it’s just a database) can be an important part of a knowledge solution, by itself, it’s typically an expensive waste of time. This white paper provides an alternative approach where content generated by subject matter experts (SME) creates new social networks, which in turn can provide useful pointers to content held in the ‘knowledge repository.’"
Posted by gsiemens at February 28, 2005 03:30 PM