5 Key Knowledge Management concepts - lists tacit knowledge, ontologies, corporate memory, personal knowledge management, and expertise directory. Recently, I've been reflecting on organizational change, memory, and emotion. Most often, an employee's relationship to the organization is treated as a transactional affair - I work, you pay me. I think it goes far deeper...and knowledge management has a role to play here. An employee and employer are engaged in a relationship that is based on previous interactions, assumptions and experiences (much like any other personal relationship we have with another person). The feel of an organization is based on this history. In times of change, a healthy relationship can withstand stress...but an unhealthy relationship results in tensions and increased conflict. Part of KM's role should be to play a "psychologist" role to ensure a healthy employer/employee relationship.
Posted by gsiemens at January 13, 2005 04:32 AM