October 7, 2004

Intranet Trends

Intranet Trends: "Intranets need killer applications to survive and grow. The killer applications that replace the corporate telephone directory and the cafeteria menu will be knowledge management tools."
Comment: I disagree with this. As long as KM is about the organization's needs, adoption will only work if it's forced (and if it's forced, people will only use it for the minimum required). A KM initiative needs to start with the individual at the center...and in a manner that is reflective of how they work. Blogs, wikis, and syndication have high adoption rates because they are simple, and give the end user the control. Knowledge management should be about what we gather from people doing their actual work...not from what we gather when we ask people to put contents into a container.

Posted by gsiemens at October 7, 2004 7:49 PM