Informal Learning: "Workers who know more get more accomplished. People who are well connected make greater contributions. The workers who create the most value are those who know the right people, the right stuff and the right things to do.
It's all a matter of learning, but it's not the sort of learning that is the province of training departments, workshops and classrooms. At work we learn more in the break room than in the classroom. We discover how to do our jobs through informal learning-observing others, asking the person in the next cubicle, calling the help desk, trial and error and simply working with people in the know. Formal learning-classes and workshops and online events-is the source of only 10 percent to 20 percent of what we learn at work."