From managing knowledge to coaching knowledge workers
Quote: "I'm continuing to work out the implications of shifting attention from knowledge management to knowledge work. It may not sound like a big difference, but I believe it will prove to be a crucial shift in perspective."
Comment: What Jim McGee talks about (the need to shift from "one answer, always right" to "unique approach based on circumstance") in regard to knowledge management is paralelled in learning. It gets back to the recurring debate of lecture vs. exploration, I vs. we, centralized vs. decentralized, managed vs. fostered, rules vs. environment, controlled vs. supported, sage vs. guide.