When Silence Spells Trouble at Work
Quote: "But it is time to take the gilt off silence. Our research shows that silence is not only ubiquitous and expected in organizations but extremely costly to both the firm and the individual."
Comment: An open environment, where ideas/thoughts/feelings are expressed, is difficult to create and maintain...yet it is becoming more important in today's knowledge climate. No one person can know everything. An analysis of a situation is often only complete after various "experts" have contributed to it. Again, think connections...not organizational structure....web, not hierarchy.