Smarter, Simpler, Social
Quote: "In some respects, this first wave of online communication technology adoption is coming to an end and the key issues now are about uptake, usage and assimilation - in other words: making it work. In most cases, the answer is not necessarily to continue building bigger and more centralised software systems, but to support smaller, simpler distributed networks of people, content and services that are more adaptable and responsive to changing needs and goals."
Comment: Very nice article...making the same points I've made in this forum in the past: we need simple, social tools. Large and centralized needs to be replaced with small and decentralized (but connected). The decentralized (and as a result, less formal) approach is more in keeping with how we function as people. Life (and our relationships/interactions with others) is not as structured as the processes and systems organizations try to create. The problem is not with people...it's with processes and systems that are not aligned with how we do things. This articles expresses this well. The conclusion sums it up nicely.