Technical trends bode well for KM
Quote: "The challenge was and is to make more of the routine communication flowing through the enterprise available - for data mining, social network analysis, and general awareness. What's obviously good for the enterprise, however, is not so obviously good for the individual, and therein lies the rub. Knowledge is power, and many people are (not surprisingly) reluctant to share that power. Somehow we've got to engineer environments in which the sharing of knowledge feels like an empowering behavior. There's no silver-bullet solution, but current technological and cultural trends provide clues that point toward a brighter future for KM (knowledge management)."
Comment: Blogging (k-logging) as a KM strategy, email mining, social network analysis...these are all tools being explored by organizations in an attempt to capture the value inherent in organizational conversation. The poblem is, knowledge sharing is often created as a strategy that adds value to the organization...this seems to be the wrong way to start. Start with the employee - what do they need? What do the get from sharing? How intuitive are the tools? The benefits will only come to the organization...after the poeple who need to share are getting their own benefits.