Structured Content: What's in it for Writers?
Quote: "Everyone has heard (or experienced) stories of CMS or knowledge management initiatives that did not work because content contributors refused to use the tools deployed or were unwilling or unable to supply content in the format required. The conclusion often reached is that writers cannot give up their WYSIWYG tools and that any attempt to make them do so is doomed to failure."
Comment: The main thrust of the article is simple: tools that match tasks get used. Instant messaging and blogging are great examples. They are not complex, advanced technologies...but they work...and for users, that's the first and greatest criteria.