Making a Timeless User Experience
Quote: "Providing good user experience takes more than drawing handsome icons for people who don't read. One has to think in all directions to properly define smart user-centric design, then, apply those decisions in a timeless fashion."
Comment: Amusing analogy in the article about a customer trying to get record player fixed that doesn't play CDs (or an 8-track that doesn't play cassettes)...translate that to the experience of a new student in the online environment...trying to use new tools with existing mindsets. Frustrating. The role of elearning design and instruction should anticipate the user's (learner's) experience and design for it. "Provide guidance; advance and age with grace; make things as self-explanatory as possible."