Back to the User: Creating User-Focused Websites
Quote: "Since our earliest interviews with Web users, enormous progress has been made in shaping sites that inform, engage and build lasting customer relationships. Imagine searching for information without Google; finding a rare collectible without eBay, figuring out what ails you (at 3 A.M.) without WebMD, or getting the news you want delivered to your desktop without your favorite online newspaper.
Comment: User design in elearning often focuses on the experience of the learner (as it should)...but their is one area of "user-design" that's ignored. Organizations need to give extensive thought to the user-experience of the instructor...in terms of content development (process and quality). If I was to rate the current user experience of most instructors/trainers, I would rate it as "it sucks". Very little thought has been given to this...