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	<title>Comments on: Well Played, Blackboard</title>
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	<link>http://www.elearnspace.org/blog/2010/07/08/well-played-blackboard/</link>
	<description>learning, networks, knowledge, technology, community</description>
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		<title>By: Sophie Carter</title>
		<link>http://www.elearnspace.org/blog/2010/07/08/well-played-blackboard/comment-page-1/#comment-60729</link>
		<dc:creator>Sophie Carter</dc:creator>
		<pubDate>Mon, 12 Jul 2010 01:05:13 +0000</pubDate>
		<guid isPermaLink="false">http://www.elearnspace.org/blog/?p=4876#comment-60729</guid>
		<description>George, great post. I think the idea of a new, cross-institutional and hence &#039;cross-pollenated&#039; tool/product is fantastic and I&#039;d love to be involved in something like that, or if not possible, at least closely track its development.

However, another option to the creation of a new product, is for a current one with large market share (Bb?) to invite an extended, open collaboration with those who clearly already have knowledge in the area and a vested interest in the result? Opening moderated consultation to experts and end-users could possibly produce the same results as your suggestion, if not in a revised product, at least a new product that had a jumping start of stimulus to work with.

@Alan Levine - great point and I think I agree with you. The convention in this space seems to be quite dissimilar to other technological developments. I think Bb are making efforts to move someway to satisfy people with similar thoughts. George&#039;s comment on integration becoming the focus now is an indication of this. I think there is still definitely value in examining the possibilities of harnessing the powerful interaction/integration strategies of newer technologies.

Possibly a reason this hasn&#039;t been so successful in the past with Bb is because they may have either lost some expertise in past acquisitions or not gained as much as they&#039;d hoped? Or perhaps a mismatch in ideology? I&#039;m not versed in the history of these buy-outs, so I&#039;m only speculating though.

Still, as a long-time end user of the Bb product in its various stages, I will be interested to see how things are now released.</description>
		<content:encoded><![CDATA[<p>George, great post. I think the idea of a new, cross-institutional and hence &#8216;cross-pollenated&#8217; tool/product is fantastic and I&#8217;d love to be involved in something like that, or if not possible, at least closely track its development.</p>
<p>However, another option to the creation of a new product, is for a current one with large market share (Bb?) to invite an extended, open collaboration with those who clearly already have knowledge in the area and a vested interest in the result? Opening moderated consultation to experts and end-users could possibly produce the same results as your suggestion, if not in a revised product, at least a new product that had a jumping start of stimulus to work with.</p>
<p>@Alan Levine &#8211; great point and I think I agree with you. The convention in this space seems to be quite dissimilar to other technological developments. I think Bb are making efforts to move someway to satisfy people with similar thoughts. George&#8217;s comment on integration becoming the focus now is an indication of this. I think there is still definitely value in examining the possibilities of harnessing the powerful interaction/integration strategies of newer technologies.</p>
<p>Possibly a reason this hasn&#8217;t been so successful in the past with Bb is because they may have either lost some expertise in past acquisitions or not gained as much as they&#8217;d hoped? Or perhaps a mismatch in ideology? I&#8217;m not versed in the history of these buy-outs, so I&#8217;m only speculating though.</p>
<p>Still, as a long-time end user of the Bb product in its various stages, I will be interested to see how things are now released.</p>
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		<title>By: Geoff Cain</title>
		<link>http://www.elearnspace.org/blog/2010/07/08/well-played-blackboard/comment-page-1/#comment-60558</link>
		<dc:creator>Geoff Cain</dc:creator>
		<pubDate>Fri, 09 Jul 2010 19:14:48 +0000</pubDate>
		<guid isPermaLink="false">http://www.elearnspace.org/blog/?p=4876#comment-60558</guid>
		<description>Kroner: I could give you numerous examples where Blackboard&#039;s support of even their own products was an absolute failure - a very costly &quot;mangle and mess-up&quot; - I was at an institution that lost a couple hundred courses and even though we were paying for redundant back-ups, Blackboard could not restore the courses and after reading the fine print in their contract we found that they were not responsible for any lost data despite the fact that we were paying for redundant storage. We lost course materials that were &quot;archived&quot; and courses that were running. Those courses represented a huge investment of faculty time, staff support, and instructional design - no one at Blackboard valued these issues at all. The attitude at Blackboard was &quot;we are the only game in town so too bad.&quot; There were many similar issues included unresolved &quot;support&quot; tickets that were 3 years old. So we switched to Angel because we were really impressed with their customer support model...then imagine our surprise...</description>
		<content:encoded><![CDATA[<p>Kroner: I could give you numerous examples where Blackboard&#8217;s support of even their own products was an absolute failure &#8211; a very costly &#8220;mangle and mess-up&#8221; &#8211; I was at an institution that lost a couple hundred courses and even though we were paying for redundant back-ups, Blackboard could not restore the courses and after reading the fine print in their contract we found that they were not responsible for any lost data despite the fact that we were paying for redundant storage. We lost course materials that were &#8220;archived&#8221; and courses that were running. Those courses represented a huge investment of faculty time, staff support, and instructional design &#8211; no one at Blackboard valued these issues at all. The attitude at Blackboard was &#8220;we are the only game in town so too bad.&#8221; There were many similar issues included unresolved &#8220;support&#8221; tickets that were 3 years old. So we switched to Angel because we were really impressed with their customer support model&#8230;then imagine our surprise&#8230;</p>
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		<title>By: Alan Levine</title>
		<link>http://www.elearnspace.org/blog/2010/07/08/well-played-blackboard/comment-page-1/#comment-60554</link>
		<dc:creator>Alan Levine</dc:creator>
		<pubDate>Fri, 09 Jul 2010 18:51:32 +0000</pubDate>
		<guid isPermaLink="false">http://www.elearnspace.org/blog/?p=4876#comment-60554</guid>
		<description>It&#039;s interesting that in an age of unbundling technologies, networked thinking,  and disaggregating information/data, that the conventional wisdom in this space is so... conventional. Put more stuff inside the big bbox.

As institutions buying into this, aren&#039;t we telling our educated faculty and the  learners we are educating, in our most ma/paternalistic voices, is &quot;Technology is very powerful for teaching and learning, but to tell the truth, we don&#039;t think we are smart or savvy enough to use the most modern tools that you will have to figure out on your own once you leave the garden. So we have built this nice safe plastic place that is unlike the environments you use in every day life. Click here. Then there.&quot;

And now there is all this scrambling to find the cheap, small alternatives. The thing that is critical, is unless you are doing this for a small group of people, the infrastructute/network impact of running live voice (VOIP) on a system is huge. And it is something that Elluminate has done well for a long time; sure, maybe not the most sexy interface, but it was very reliable for running meetings for 100+ with live voice, over international distances. Just because you can do a quick demo with XxxxxxXxxx is not a use case for doing it on a real scale.</description>
		<content:encoded><![CDATA[<p>It&#8217;s interesting that in an age of unbundling technologies, networked thinking,  and disaggregating information/data, that the conventional wisdom in this space is so&#8230; conventional. Put more stuff inside the big bbox.</p>
<p>As institutions buying into this, aren&#8217;t we telling our educated faculty and the  learners we are educating, in our most ma/paternalistic voices, is &#8220;Technology is very powerful for teaching and learning, but to tell the truth, we don&#8217;t think we are smart or savvy enough to use the most modern tools that you will have to figure out on your own once you leave the garden. So we have built this nice safe plastic place that is unlike the environments you use in every day life. Click here. Then there.&#8221;</p>
<p>And now there is all this scrambling to find the cheap, small alternatives. The thing that is critical, is unless you are doing this for a small group of people, the infrastructute/network impact of running live voice (VOIP) on a system is huge. And it is something that Elluminate has done well for a long time; sure, maybe not the most sexy interface, but it was very reliable for running meetings for 100+ with live voice, over international distances. Just because you can do a quick demo with XxxxxxXxxx is not a use case for doing it on a real scale.</p>
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		<title>By: monika hardy</title>
		<link>http://www.elearnspace.org/blog/2010/07/08/well-played-blackboard/comment-page-1/#comment-60550</link>
		<dc:creator>monika hardy</dc:creator>
		<pubDate>Fri, 09 Jul 2010 18:39:18 +0000</pubDate>
		<guid isPermaLink="false">http://www.elearnspace.org/blog/?p=4876#comment-60550</guid>
		<description>sorry - i don&#039;t have time to read these comments just now... i will get to them tonight.

Ruth just forwarded me this post - so i&#039;ll comment a bit.
we have used junto.. it&#039;s an amazing concept.. one in the direction we certainly need to go in ed. 
a phrase i learned from you, george, community as curriculum.

if that&#039;s so, there must be more sophisticated ways to learn from the times we&#039;re together in a virtual room.

can we tag parts of a conversation, can we tag author&#039;s intent of verbage? can you imagine spending less time arguing semantics?..

junto is however still in beta form.</description>
		<content:encoded><![CDATA[<p>sorry &#8211; i don&#8217;t have time to read these comments just now&#8230; i will get to them tonight.</p>
<p>Ruth just forwarded me this post &#8211; so i&#8217;ll comment a bit.<br />
we have used junto.. it&#8217;s an amazing concept.. one in the direction we certainly need to go in ed.<br />
a phrase i learned from you, george, community as curriculum.</p>
<p>if that&#8217;s so, there must be more sophisticated ways to learn from the times we&#8217;re together in a virtual room.</p>
<p>can we tag parts of a conversation, can we tag author&#8217;s intent of verbage? can you imagine spending less time arguing semantics?..</p>
<p>junto is however still in beta form.</p>
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		<title>By: Ruth Howard</title>
		<link>http://www.elearnspace.org/blog/2010/07/08/well-played-blackboard/comment-page-1/#comment-60549</link>
		<dc:creator>Ruth Howard</dc:creator>
		<pubDate>Fri, 09 Jul 2010 18:08:54 +0000</pubDate>
		<guid isPermaLink="false">http://www.elearnspace.org/blog/?p=4876#comment-60549</guid>
		<description>I&#039;m imagining it&#039;s already on your radar but not wanting to assume anything and in my not having tried out #Junto myself I cannot recommend it, I understand however and do recommend that it comes with a collaborative ethos (a meme) that could only benefit educators,it&#039;s open,has livestreaming video,  whiteboard, backchannel, wiki, google wave, more, Monika Hardy (@monk51295) has experience with students in there...

concept here @venessamiemis http://emergentbydesign.com/2010/06/29/junto-overview-of-concept-philosophy-and-components/

Link here @gavinkeech http://www.gavinkeech.com/junto-portal/</description>
		<content:encoded><![CDATA[<p>I&#8217;m imagining it&#8217;s already on your radar but not wanting to assume anything and in my not having tried out #Junto myself I cannot recommend it, I understand however and do recommend that it comes with a collaborative ethos (a meme) that could only benefit educators,it&#8217;s open,has livestreaming video,  whiteboard, backchannel, wiki, google wave, more, Monika Hardy (@monk51295) has experience with students in there&#8230;</p>
<p>concept here @venessamiemis <a href="http://emergentbydesign.com/2010/06/29/junto-overview-of-concept-philosophy-and-components/" rel="nofollow">http://emergentbydesign.com/2010/06/29/junto-overview-of-concept-philosophy-and-components/</a></p>
<p>Link here @gavinkeech <a href="http://www.gavinkeech.com/junto-portal/" rel="nofollow">http://www.gavinkeech.com/junto-portal/</a></p>
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		<title>By: Matt</title>
		<link>http://www.elearnspace.org/blog/2010/07/08/well-played-blackboard/comment-page-1/#comment-60532</link>
		<dc:creator>Matt</dc:creator>
		<pubDate>Fri, 09 Jul 2010 13:10:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.elearnspace.org/blog/?p=4876#comment-60532</guid>
		<description>@George K.:
Bb 9.1 is a mangled mess of WebCT and Blackboard shoehorned together into a mess that doesn&#039;t makes sense. That is a direct quote from a actual Blackboard trainer, in response to us asking too many questions about why this is here and why that is there.  Even new things they just try to add, like blogs, are weird. In the same training, the guy I was sitting next to and I couldn&#039;t figure out how to share our blog posts with each other. And we were sitting next to each other!  We are also both the guys that people come to when they can&#039;t figure things out. Our organization has spent hundreds of hours so far in meetings (no exaggeration) trying to figure out the new Content Management system.  And we are still only having limited success. That part right there is a Frankenstein mix of WebCT, Blackboard,, and the other CMS that Blackboard bought that I am forgetting right now.  We have all been around long enough to be able to recognize where the parts are coming from.  If you have ever used WebCT, you will get in to Bb9.1 and see some new things and think &quot;that is where they decided to integrate that feature?&quot;  I could keep going on for a long time.

As a forrmer user of WebCT, I can tell you that Bb was most certainly NOT open about how WebCT would merge with Bb. We used to grill our Bb rep about it and he would just tell us that they would keep supporting both and would never integrate. We even directly said to him and his manager &quot;Come on, any company would merge the two&quot; and they would deny it. Then Bb stopped answering any support calls for WebCT.  After a few months of complaint from many universities, they finally started changing their tune and talking about integration.

I still don&#039;t see BbMobile as a success, mainly because I haven&#039;t seen anyone ever get it to work. At a conference recently, several people all pulled it up and talked about what it would do &quot;if it worked.&quot;

I am not sure if I understand your quote on Bb Connect - that is a warning notification system, so wouldn&#039;t usage be up to the university, not the student? I can&#039;t find anything online that supports what you read.

@Gary Deitz: No one is forgetting the people that work at Elluminate or Wimba. The sad truth is that very few mergers result in entire teams of good people staying together. Cuts have to be made, and then there are people that don&#039;t like the new boss/system and leave. Blackboard has also driven out its fair share of good people (I have personally spoken to quite a few). So there is just no guarantee that the people will still be there this time next year. That is just business, really - not something that only Bb does.</description>
		<content:encoded><![CDATA[<p>@George K.:<br />
Bb 9.1 is a mangled mess of WebCT and Blackboard shoehorned together into a mess that doesn&#8217;t makes sense. That is a direct quote from a actual Blackboard trainer, in response to us asking too many questions about why this is here and why that is there.  Even new things they just try to add, like blogs, are weird. In the same training, the guy I was sitting next to and I couldn&#8217;t figure out how to share our blog posts with each other. And we were sitting next to each other!  We are also both the guys that people come to when they can&#8217;t figure things out. Our organization has spent hundreds of hours so far in meetings (no exaggeration) trying to figure out the new Content Management system.  And we are still only having limited success. That part right there is a Frankenstein mix of WebCT, Blackboard,, and the other CMS that Blackboard bought that I am forgetting right now.  We have all been around long enough to be able to recognize where the parts are coming from.  If you have ever used WebCT, you will get in to Bb9.1 and see some new things and think &#8220;that is where they decided to integrate that feature?&#8221;  I could keep going on for a long time.</p>
<p>As a forrmer user of WebCT, I can tell you that Bb was most certainly NOT open about how WebCT would merge with Bb. We used to grill our Bb rep about it and he would just tell us that they would keep supporting both and would never integrate. We even directly said to him and his manager &#8220;Come on, any company would merge the two&#8221; and they would deny it. Then Bb stopped answering any support calls for WebCT.  After a few months of complaint from many universities, they finally started changing their tune and talking about integration.</p>
<p>I still don&#8217;t see BbMobile as a success, mainly because I haven&#8217;t seen anyone ever get it to work. At a conference recently, several people all pulled it up and talked about what it would do &#8220;if it worked.&#8221;</p>
<p>I am not sure if I understand your quote on Bb Connect &#8211; that is a warning notification system, so wouldn&#8217;t usage be up to the university, not the student? I can&#8217;t find anything online that supports what you read.</p>
<p>@Gary Deitz: No one is forgetting the people that work at Elluminate or Wimba. The sad truth is that very few mergers result in entire teams of good people staying together. Cuts have to be made, and then there are people that don&#8217;t like the new boss/system and leave. Blackboard has also driven out its fair share of good people (I have personally spoken to quite a few). So there is just no guarantee that the people will still be there this time next year. That is just business, really &#8211; not something that only Bb does.</p>
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		<title>By: Jon K.</title>
		<link>http://www.elearnspace.org/blog/2010/07/08/well-played-blackboard/comment-page-1/#comment-60525</link>
		<dc:creator>Jon K.</dc:creator>
		<pubDate>Fri, 09 Jul 2010 11:46:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.elearnspace.org/blog/?p=4876#comment-60525</guid>
		<description>D2L were developing their own synchronous tools - Whiteboard I think it was called. Maybe they&#039;ll pick that up again.
 
@Jenna the big problem for a lot of faculty I work with is that they don&#039;t want to deal with the administration of a wiki, or a message board or anything else - it&#039;s an add-on that&#039;s not seen as value added by administration or even their colleagues - so they do what they can with what&#039;s easy to manage.</description>
		<content:encoded><![CDATA[<p>D2L were developing their own synchronous tools &#8211; Whiteboard I think it was called. Maybe they&#8217;ll pick that up again.</p>
<p>@Jenna the big problem for a lot of faculty I work with is that they don&#8217;t want to deal with the administration of a wiki, or a message board or anything else &#8211; it&#8217;s an add-on that&#8217;s not seen as value added by administration or even their colleagues &#8211; so they do what they can with what&#8217;s easy to manage.</p>
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		<title>By: George Kroner</title>
		<link>http://www.elearnspace.org/blog/2010/07/08/well-played-blackboard/comment-page-1/#comment-60485</link>
		<dc:creator>George Kroner</dc:creator>
		<pubDate>Thu, 08 Jul 2010 22:58:59 +0000</pubDate>
		<guid isPermaLink="false">http://www.elearnspace.org/blog/?p=4876#comment-60485</guid>
		<description>Can anyone give an example of a situation in which Blackboard did &quot;mangle and mess-up&quot; a product which they purchased? They were fairly open that WebCT would be merged with the legacy Blackboard platform into the new Blackboard NG platform from the start. BbMobile seems to be a success. BbConnect is in use by 1 out of 4 students nationwide last I read. BbTransact has always been successful. Xythos continues to be rated one of the best content management solutions in the industry. I agree that their support of the legacy WebCT product is to be desired, but ANGEL seems to continue to be well-supported. Help us understand where you&#039;re coming from.</description>
		<content:encoded><![CDATA[<p>Can anyone give an example of a situation in which Blackboard did &#8220;mangle and mess-up&#8221; a product which they purchased? They were fairly open that WebCT would be merged with the legacy Blackboard platform into the new Blackboard NG platform from the start. BbMobile seems to be a success. BbConnect is in use by 1 out of 4 students nationwide last I read. BbTransact has always been successful. Xythos continues to be rated one of the best content management solutions in the industry. I agree that their support of the legacy WebCT product is to be desired, but ANGEL seems to continue to be well-supported. Help us understand where you&#8217;re coming from.</p>
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		<title>By: Jenna Langer</title>
		<link>http://www.elearnspace.org/blog/2010/07/08/well-played-blackboard/comment-page-1/#comment-60482</link>
		<dc:creator>Jenna Langer</dc:creator>
		<pubDate>Thu, 08 Jul 2010 22:51:45 +0000</pubDate>
		<guid isPermaLink="false">http://www.elearnspace.org/blog/?p=4876#comment-60482</guid>
		<description>I have used Bb, WebCT, and Elluminate throughout my college education. Elluminate was the only one I was really impressed with because of its real-time capabilities.

My problem with teaching these tools in school is that I think we need to use more open and collaborative approaches. Why not try a public wiki? How about creating a blog for discussions instead of using the poorly designed discussion boards in Bb? I think students and teachers should try more open products that encourage more users to take part in a social way.

I wish I learned how to collaborate online using tools I would use in the future, not proprietary educational software that is not intuitive at all. But that&#039;s just my opinion. I&#039;m glad we have made it this far in e-learning, but it&#039;s only the beginning.</description>
		<content:encoded><![CDATA[<p>I have used Bb, WebCT, and Elluminate throughout my college education. Elluminate was the only one I was really impressed with because of its real-time capabilities.</p>
<p>My problem with teaching these tools in school is that I think we need to use more open and collaborative approaches. Why not try a public wiki? How about creating a blog for discussions instead of using the poorly designed discussion boards in Bb? I think students and teachers should try more open products that encourage more users to take part in a social way.</p>
<p>I wish I learned how to collaborate online using tools I would use in the future, not proprietary educational software that is not intuitive at all. But that&#8217;s just my opinion. I&#8217;m glad we have made it this far in e-learning, but it&#8217;s only the beginning.</p>
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		<title>By: Geoff Cain</title>
		<link>http://www.elearnspace.org/blog/2010/07/08/well-played-blackboard/comment-page-1/#comment-60481</link>
		<dc:creator>Geoff Cain</dc:creator>
		<pubDate>Thu, 08 Jul 2010 22:29:43 +0000</pubDate>
		<guid isPermaLink="false">http://www.elearnspace.org/blog/?p=4876#comment-60481</guid>
		<description>I am would love to see BigBlueButton developed through a foundation like Sakai. I think the buy-outs are good news because it will stimulate the open source community.</description>
		<content:encoded><![CDATA[<p>I am would love to see BigBlueButton developed through a foundation like Sakai. I think the buy-outs are good news because it will stimulate the open source community.</p>
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