A free report (registration required) on how companies are benefiting from web 2.0:
We found that successful companies not only tightly integrate Web 2.0 technologies with the work flows of their employees but also create a “networked company,” linking themselves with customers and suppliers through the use of Web 2.0 tools. Despite the current recession, respondents overwhelmingly say that they will continue to invest in Web 2.0.
The report tries to quantify value generated from use of emerging technologies on internal processes, customer interactions, and supplier interactions. Blogs, video sharing, RSS, social networking services, and wikis are prominent. Not surprisingly, results and benefits centre on increased knowledge sharing and exchange of ideas.