Laying aside the buzzwords, The state of enterprise 2.0 is a good article exploring how distributed social media is impacting organizations. A few points of emphasis: the use of many social tools (for example, blogs and wikis) will occur regardless of organizational response…many employees require education on tools (for the less than technically proficient, wiki editing and social bookmarking may not be intuitive)…changes run deeper than simply procedural - systemic changes are required (and will occur) over time.
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