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Bad Assumptions

A valuable lesson of the importance of thinking about our thinking (and beliefs) - Bad Assumptions: “The importance of identifying and testing the assumptions that determine how organizations and technologies are designed sounds so obvious – yet we’ve learned that, when we don’t press managers, consultants, and researchers (including ourselves) to take a hard look at their deeply held beliefs about what they are doing and why, they will unwittingly do horrible – or at least very expensive – things over and over.”