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Meaningful metrics beyond ROI

Meaningful metrics beyond ROI : “We spend way too much time trying to placate financial people by contorting our world to fit their frame of reference, and we allow them to judge and often condemn our endeavors according to criteria that are irrelevant or inappropriate…We need to widen the focus. While learner satisfaction, test results, and average cost of butts-on-seats are useful metrics, it is only after our learners have returned to work that we can begin to see how effective the learning experience really was.”