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Who’s the Smartest of them All

Who’s the Smartest of them All – a fairly simple discussion of social network analysis, briefly touching on the value of using SNA to determine actual expertise in a corporation. Knowledge management has been about trying to find and detail knowledge in a company. The problem, however, is that people often have to engage in a new process to share knowledge. SNA focuses on observing what people already do (i.e. who they know, content of interaction, their interests). Of the many KM applications, I think SNA has the potential to make the greatest impact – in terms of productivity, efficiency, competitiveness, and profit. It’s currently the most promising aspect of KM.