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The High Cost of Not Finding Information

The High Cost of Not Finding Information: (Innovation Blog)”The very complexity of the decisions we make and the products we manufacture makes it impossible to check, test and retest them adequately enough to be sure that they will function properly in any circumstance. Information disasters are a growing threat, and one that few businesses can ignore.”
Comment: According to the article, knowledge workers (whatever that means) spend up to 35% of their time looking for information…compound that with extra time spent creating information that could not be found…and it’s easy to understand why this is a growing problem. Unfortunately, solutions being offered are not sufficient. Simply creating a single interface for people to access information is not enough. The solution to information overload requires:

  • An understanding that high information level is the new reality
  • Better tools to create and access information (along the same development line as RSS…but with increased search abilities. Information that is “consummed” in real-time…and then “disappears” (like RSS feeds) needs to be balanced with archives and search (much like what Stephen is doing with EDU-RSS)
  • Better information definition at the point of creation (i.e. semantic web)
  • Personal information management tools – most people (myself included) have trouble organizing their email…if we don’t have tools for this simple task, more involved activities will certainly fail.
  • Education/training for handling information. Many people haven’t developed the simple skills of skimming, quick decision making about minor information, organizing digital content (hierarchies, or database).

One Comment

  1. Cost of finding / not finding information

    Comments on KMWorld article on the costs of not finding information. Until software can start reading my mind to extract context, our librarians and our friends can be excellent resources that we should not forget in the push to automate everything.

    Thursday, March 11, 2004 at 4:57 pm | Permalink