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Rethinking ROI: Managing Risk and Rewards in KM Initiatives

Rethinking ROI: Managing Risk and Rewards in KM Initiatives: “Knowledge management projects undertaken based on good intentions alone can succeed only by accident. Success is far more likely if projects are undertaken with specific, measurable goals in mind. Predicting and then monitoring return on investment is a classic means of increasing the likelihood of success in IT projects. However, rather than using abstract ROI calculations that are too easily manipulated by project proponents, it is preferable to use measures that closely track a firm