Cost, Value and ROI for Knowledge Management in Law Firms:
Quote: “In my opinion, if you are in a competitive market, knowledge management is like word processing or e-mail – you would be foolish to try to do business without it.”
Comment: ROI in knowledge management is extremely difficult to calculate. This article effectively explores possible approaches to determining cost/value/ROI – including intangibles, costing KM, and recovery. Must read.
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