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Collaboration must be natural…

Ozzie: Collaboration tools must be natural
Quote: “MOST collaboration software is not used as fully as it might be because it lacks a natural interface, and if collaboration tools are ever to be crucial business applications, vendors must improve the way users interact with them, said Ray Ozzie, founder of peer-to-peer technology vendor Groove Networks.
Comment: Ease of use (natural is how this article describes it) is THE most important aspect of technology use. Instant messaging and blogging are huge (and growing) because anyone can learn to use them in a matter of minutes.