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Why Process Capture is Difficult

Why Process Capture is Difficult
Quote: “A favourite method for capturing knowledge, especially when an employee is about to leave, is to have them write in detail all the process knowledge they have…They apply experience, tricks and other shortcuts to the job – but these are relevant to them. Their work is also often built upon years of training and learning which their replacement may not have.”
Comment: This article is about knowledge management…but forget that perspective – look for its relevance in elearning. Aren’t most tests and course evaluations like “process capture”? We sit students down and tell them to write what they know (aka – a test). This does provide one perspective, but it is not complete. To accurately assess what a student knows, we need alternative forms of assessment. Tests/essays are too one-dimensional to reveal the breadth of a learner’s understanding..the author lists options for process capture that work more effectively: “Other strategies must be employed. These include story writing, interviews and so on.”